Associate Director of Digital Operations

Location: City Campus

About the Role

We are seeking an Associate Director of Digital Operations to play a key role in our Digital Technologies leadership team. With responsibility for technical operational and delivery teams, you will drive a strategic approach to technology operations and service delivery, while contributing to the development of new services and processes.

Bringing a strong technical vision, you will align digital operations with NTU’s strategic plan, ensuring resources are effectively deployed to manage existing services, drive continuous improvement, and support the implementation of new technologies.

You will also play a crucial role in identifying, prioritising, and delivering the Digital Technologies operational portfolio, working strategically with vendors and partners to maximise their expertise and capabilities. Where appropriate, you will help transform IT service delivery through managed service arrangements.

About You

• A proven leader of technical teams, with a passion for technology innovation and significant experience in corporate applications maintenance and development.
• Extensive technical knowledge of process design, service management, and IT operations planning, including experience in developing procedures to support new technologies and applications.
• Strong expertise in project management principles and enterprise-wide technology implementations.
• Up-to-date knowledge of modern technologies and best practices in IT infrastructure, end-user support, and educational technologies.

To succeed in this role, you will need:

• Excellent verbal and written communication skills, with the ability to engage individuals and groups at all levels.
• Strong interpersonal and financial management skills, remaining effective and credible under pressure.
• Outstanding organisational abilities, capable of setting priorities and assessing complex information from multiple stakeholders.
• The ability to motivate diverse, high-performing technical teams, ensuring customer-focused and high-quality outcomes.

For more details, please take a look at the role profile. We’ll still consider applications even if you don’t meet every single one of the requirements, so don’t be put off if you don’t match them perfectly. To ensure the diverse needs of our team are met we actively encourage secondments and offer flexible part-time working patterns – we’re focused on finding the right person for the role.

Apply online via the above ‘Apply’ button.

First stage interview dates (Via MS Teams): 1st April 2025

Second stage interview dates (on campus): 2nd April 2025

About Us

At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.

Join Us

• Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
• 35 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.

Safe and Inclusive

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

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