Service Desk Support Analyst - Grade 5
University of Liverpool - Directorate of People and Services - IT Services
| Location: | Liverpool |
|---|---|
| Salary: | £28,879 to £33,232 per annum (Pay Award Pending 1st March 2025) |
| Hours: | Full Time |
| Contract Type: | Fixed-Term/Contract |
| Placed On: | 25th February 2025 |
|---|---|
| Closes: | 10th March 2025 |
| Job Ref: | 091353 |
The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online resources. The customer user base includes University of Liverpool staff, students (including online) and associates based on and off campus.
Experience of supporting IT users in a similar environment and using a call logging tool is essential along with the ability to multi-task, work on own initiative and deal sensitively with enquiries from a diverse range of individuals.
This post is fixed term until 30th April 2026.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
For full details and to apply online, please visit: recruit.liverpool.ac.uk
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