Learning Coach

Location: Homeworking

Report to: Faculty Manager                         

Company Overview:

BARBRI is the recognised global leader in legal ed-tech. BARBRI provides a suite of technology-driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey. 

Job Summary:

As a Learning Coach, you will be responsible for working with students one-on-one while they prepare for their SQE or other future exams and training programmes. This will include providing students with tools to enable them to navigate the BARBRI course and be successful on the exam. The Learning Coach will be a key member of the Learning Team and will establish a very close working relationship with the Operations Team.

Key Responsibilities:

• Deliver online 1-2-1 student coaching/mentoring services for BARBRI’s SQE students.
• Participate in the coaching and mentoring of any other BARBRI programmes
• Manage and respond to student escalations from Performance Coaches.
• Appropriately escalate students to other team members as required e.g. Mental Health First Aid.
• Proactively communicate with and reach out to students via messaging facilities to foster high levels of student engagement and exam success.
• Assist in the creation of student messaging to encourage high levels of student engagement.
• As a qualified solicitor/barrister, share legal sector experience and provide legal sector specific guidance and support to students.
• Answer substantive legal queries via BARBRI’s portal.
• Share insights from 1-2-1 meetings with the Learning or Operations Team for continuous course improvement
• Work in BARBRI’S CRM to update student records.
• Participating in marketing events as required.

Qualifications and Experience:

Education:

• Be a qualified solicitor (on the roll) or practicing barrister of England & Wales
• Prior academic or professional support coaching or teaching experience.
• Ability to work independently and virtually with sufficient flexibility to accommodate the schedules of students in different time zones.

Skills and Key Competencies:

• Superior written, oral, and interpersonal communication skills.
• Experience working and communicating effectively with a diverse population of students, staff and clients.
• Ability to handle confidential information, collaborate with colleagues, and exhibit good judgment when interfacing with students and staff.
• Ability to establish and maintain positive and professional working relationships.
• Ability to prioritise and plan work activities, uses time efficiently and develop realistic action plans.
• Positively adapts to work environment changes, manages competing demands and can deal with frequent change, delays or unexpected events.
• Ability to identify, escalate and where appropriate resolve problems in a timely manner.
• Familiarity with coaching and learning theories.
• Knowledge and use of IT systems.

Working Hours: 37.5 hours per week (FTE)

Travel Requirements: Some business travel is required

Benefits:

• 25 days annual leave + bank holidays
• Pension contributions
• Private Health Insurance
• Employee Assistance Programme
• Season Ticket Loan
• Optical care benefits
• Mobile phone expense reimbursement

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties as assigned by their manager.

To apply please click on the ‘Apply’ button above.

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