Senior Programme Support Administrator

Salary: Full time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938

Background

We have an exciting opportunity for an experienced administrator to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and these roles will offer you the scope to contribute by proactively identifying ways of enhancing the student experience, providing expert guidance and advice and supporting the successful delivery of academic programmes.

The wider Education Support Teams work flexibly to support one another and ensure consistent support for education delivery across the University. 

Role Summary

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students. 

You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity

Main Duties

• Act as primary contact for academic staff involved in the Schools’/Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative. 
• Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff. 
• Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate. 
• Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
• Responsible for the regular review and update of key documentation.
• Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
• Providing a professional secretarial service to relevant committees and meeting.
• Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Manage all data in accordance with University policy and Data Protection Regulations.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:

• Substantial professional experience in a variety of similar roles; and
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications) and
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

Informal enquiries to Aiste Pranskute, email: a.pranskute@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 17^th March 2025

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