Student Services Adviser (Money and Accommodation)

Health Sciences University (HSU: formerly AECC University College) is a specialist health sciences institution dedicated to excellent education, clinical care and applied research.

Following the recent approval of our new university title, HSU, in July 2024 and the merger of the University College of Osteopathy into the HSU family from 1st August 2024, the institution is in a phase of growth and transformation across our campuses in Bournemouth and central London.

We are highly values-driven, inspired by our mission to ‘create a healthier society through education, research and clinical care’ with highly dedicated and capable staff and students working together within a caring and inclusive community. We are partway through the delivery of our Strategic Plan 2021–2026, entitled Fit for the Future, which we will refresh in the coming weeks to reflect recent institutional changes.

HSU delivers a diverse and growing portfolio of pre- and post-registration academic provision and research in allied health and related disciplines and substantial CQC-registered clinical and imaging services delivering high-quality care for our staff, students and local communities. These facilities create a unique offering in higher education for our students to gain valuable practice learning experience onsite, to support local and regional NHS partners, and to provide a data-rich research environment for our students, staff and partners.

Partnership working sits at the heart of what we do as an agile and collaborative higher education provider and clinical provider, responding to the workforce and educational and clinical needs of our external stakeholders and supporting our communities as an established anchor institution. As we continue to develop in Dorset and London, it is imperative that we develop a more strategically informed approach to partnership working as a multi-professional centre of excellence for healthcare education, clinical care and research locally, nationally and internationally.

We provide a vibrant and positive inter-professional learning and practice environment within a caring and inclusive community.

About the role

This is an exciting opportunity for a highly motivated, customer-focused person to join our Student Services Team. The Student Services Adviser is the first point of contact for Student Services. Student Services Advisers are required to provide initial advice and guidance on a wide variety of topics to prospective and current students. This exciting new role will particularly focus on supporting our students with queries regarding managing their money and accommodation. You will be responsible for providing advice and guidance relating to accommodation – travel and transport and general information – and for maintaining currency of information.

The post holder must ensure that appropriate administrative arrangements are made in respect of all Student Services activities, including maintaining well-organised and efficient offices, and ensuring that all appropriate arrangements are made for student appointments. Students using the service may, at times, be worried about their situation, and the post holder needs to be aware of this and treat students with sensitivity. Much of the information handled by Student Services is of a confidential nature; you will be responsible for maintaining service user confidentiality and absolute discretion at all times in line with current legal and ethical frameworks.

You will work within a small, professional and dedicated team within a specialist health institution. We promote continued professional development and support our staff to stay up to date with current developments and best practice.

About the person

To be successful in this role, you will need to be adaptable, flexible, proactive and forward-thinking, with the ability to work independently and as part of the team.

You will also require excellent interpersonal and communication skills, experience in providing excellent services, and a positive and enthusiastic approach. Excellent organisational skills with the ability to prioritise and meet deadlines are also essential requirements. You must have a high level of digital competency and be proficient in the use of Microsoft Office packages. You will have effective interpersonal and communication skills with a willingness and ability to learn quickly and share our vision to provide excellent services that enrich the student and staff experience. This is an exciting time to join Health Sciences University and to contribute to the continued success of the Student Services Team.

Applicants must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006.

Benefits

• Competitive employer’s pension
• Generous annual leave entitlement
• Enhanced policies
• Subsidised clinical treatments
• Training and development opportunities
• Employee assistance programme

And many more.

Contact

For an informal discussion, please contact Julie Gill (Student Wellbeing Services Manager) on jgill@aecc.ac.uk.

To apply, please view the job description and person specification here. Completed application forms should be submitted by midnight on the closing date. Please note that CVs will not be considered as a substitute for a complete application form.

Closing date: 2nd March 2025

Interview date: 12th March 2025

We value diversity and inclusion at HSU and welcome applications from all sections of the community. We are committed to having a diverse and inclusive culture which offers equality and opportunity for all. We operate Disability Confident and Mindful Employer schemes and are open to discussions around all forms of flexible working.

We operate a Guaranteed Interview scheme for applicants who are serving or who have served in the Armed Forces.

This post will be subject to an Enhanced/Basic DBS check.