Education Support Manager

Salary: Full time starting salary is normally in the range £35,880 to £45,163, with potential progression once in post to £47,874.

Role Summary

Registry is a division within Academic Services at the University of Birmingham, with responsibility for key education administration and education support services at a leading global university. The Student Administration sub-division of Registry is undergoing an exciting period of transformation. This role will play a key part in the operational management of high profile, business critical areas of activity in alignment with the strategic aims of the University and in the context of developments in the higher education sector more broadly. Key areas of responsibility will cover the student journey, from registration to graduation.

Main Duties

• To work closely with the Head of Service and wider team on the operation of relevant policies and processes to enable and maintain a high-quality student data set, and effective education support services to students and the wider University community.
• Work independently, whilst consulting with stakeholders as appropriate, on the development and implementation of procedures to support change using an open and inclusive management style to gain commitment from all staff for any initiatives being implemented. This will involve working with a variety of staff and may involve significant changes, gaining commitment and handling potentially difficult HR situations.
• Manage education-related administrative processes, ensuring they are robust, flexible and operate effectively, interfacing smoothly with colleagues within Registry and across the University.
• Undertake regular reviews of education support processes and systems to ensure that they remain efficient, integrated, fit for purpose and in line with current data quality practices, and current sector-wide guidance or best practice.
• Working with the Head of Service, ensure that the shape of support within the team is fit-for-purpose, reviewing and balancing the allocation of responsibilities to ensure the delivery of a high-quality service which meets stakeholder needs.
• Offer specialist advice about University systems, policies and regulations.
• Promote equality and values diversity, act as a role model and foster an inclusive working culture.

Person Specification

• Educated to Degree level (or equivalent qualifications) plus relevant practical experience - where no equivalent qualification is held significant practical relevant experience and expertise in a series of progressively more demanding roles will be required.
• Significant experience of working in Higher Education senior administration and/or management.
• Knowledgeable of the environmental, economic and political factors impacting on Higher Education.
• Experienced in analysing complex information and of contributing to action plans, strategic plans and quality reviews.
• Experienced in working within a customer centric organisation.
• Experienced in managing staff, delegating work to colleagues and collaborating with others at a senior level to deliver change and/or projects.

Informal enquiries can be made to Rosie Birch – a.r.birch@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 16^th March 2025

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