Senior Support Officer Student Experience Co-ordinator

Loughborough London

Full Time, Open Ended

£3,606 London weighting

To work in the professional services team at Loughborough University London providing support across a wide range of functions for students and staff within the policies and procedures defined for Loughborough University in general and for the London campus in particular.

The postholder will be allocated particular duties commensurate with this grade and will be expected to work flexibly across different roles with support and training provided to enable the postholder to undertake other duties as required.

The postholder appointed to this grade will work across a number of roles and will be expected to be flexible as demand varies across the year and as the campus evolves. The postholder will have at least one lead area and one or more secondary areas.

The postholder will be expected to work as part of a team and to provide cover and support for other colleagues at busy times and in cases of absence, by undertaking such duties and responsibilities that are commensurate with the grade and nature of the post.  

The postholder will be expected to attend meetings as appropriate to their area, chairing and taking minutes as appropriate to the meeting.

It may be necessary to attend occasional meetings or training in Loughborough and to undertake some duties outside traditional “office hours” when there are events or evening teaching requiring support.

Job Duties:

• Support the promotion, co-ordination and delivery of events, initiatives and activities to enhance the student experience for all students who are taught on the London campus. To support a rolling programme of projects, designed to positively impact on international students’ student experience, graduate outcomes, and students’ ability to articulate their skills and experience.
• Assist with Student Social Activities - Work with student representatives, LSU and International Student Experience Team to lead in the organisation and coordination of social activities for students based on the London campus
• Assist with the planning of Welcome Week induction activities at each intake, graduation and other activities to support and enhance the student experience.
• To support, deliver and market an innovative programme of support for international students to include events, vacation programmes, information, advice, workshops, and training opportunities
• Maintain effective communication with the International Student Experience team in Loughborough to share updates on initiatives, identify opportunities for collaboration, and support the replication of successful projects across locations
• Organise and minute the student staff liaison committee (SSLC), providing information in a timely manner, action points are circulated and followed up on with the Student Support Manager and Director of Studies.
• Student Satisfaction - Support the administration of the student feedback timeline and module feedback, analysis patterns and trends. To collate and respond to student feedback and work with the Student Support Manager on identifying trends and suggesting actions for improvements
• Future Space - Support the coordination when required, promotion and delivery of Future Space initiatives and activities to enhance student engagement and experience
• Lead on coordinating and managing the London Student Ambassadors involving recruitment, training and assigning work shifts across the student ambassador pool.
• The postholder will be expected to provide support through a general enquiries service in person and through telephone and email. The postholder will be expected to work as a team and to provide cover for other roles including our Student Services Desk and for absences as required.

For more information on the role, please refer to the Job Description and Person Specification.

The University is committed to enabling staff to maintain a healthy work-home balance and has a number of family-friendly policies which are available at http://www.lboro.ac.uk/services/hr/a-z/family-leave-policy-and-procedure---page.html.

We offer an interest free Season Ticket loan (paid yearly and recoverable monthly through salary) and access to a corporate Gym membership.

In addition, the University is supportive, wherever possible, of flexible working arrangements.

We also strive to create a culture that supports equality and celebrates diversity throughout the campus. The University holds a Bronze Athena SWAN award which recognises the importance of support for women at all stages of their academic career. For further information on Athena SWAN see http://www.lboro.ac.uk/services/hr/athena-swan/

Informal enquiries should be made to Grace Baird by email at G.Baird@lboro.ac.uk

Closing Date: 21 February 2025