Senior International Operations Manager

The opportunity
This is an exciting opportunity to play a leading role at the heart of University of the Arts London's Study Abroad and Preparation Programmes.

UAL’s Study Abroad and Preparation Programmes (SAPP) offer specialist courses for international students (including pre-sessional English language programmes, preparation for BA and study abroad opportunities), allowing students around the world to progress onto UAL courses.

We are looking for a Senior International Operations Manager to lead and oversee the student journey for SAPP's courses. From enquiry to course completion, you will ensure that robust processes are in place, helping us to meet student recruitment targets.

This will involve:

• Leading the SAPP Operations team to deliver a customer focussed and personable service to applicants, students, partners and staff across UAL.
• Identifying, managing and implementing opportunities for operational enhancement.
• Managing resources and tasks effectively, ensuring an efficient service delivery which can scale to meet increasing demand.
• Leading the development of data products that support SAPP operations and strategic development.

This is a rewarding role that offers you the chance to contribute to future growth and change at a leading arts university, whilst helping to promote and prioritise an excellent student experience that will develop the next generation of creatives.

About you
We are looking for an enthusiastic and committed individual with a first-class degree (or equivalent relevant professional experience).

You will demonstrate an in-depth knowledge of the international student pipeline into HE, including English language development programmes. Additional knowledge and an understanding of the needs and motivations of study abroad students is also essential.

In addition to this, you will possess strong organisational, management and communication skills, including the ability build and maintain professional networks.

We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the 'Apply' button.

Closing date: 21^st February 2025, 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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