Student Administration Officer

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity to join us as a Student Administration Officer! We have 7 vacancies, 6 permanent and one fixed term until 06 January 2026.

ABOUT US AND THE TEAM

The University of Sunderland in London, based at Canary Wharf, boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2025 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, in early 2025 we will be moving to a new, modern campus building adjacent to our current location offering a bright and spacious learning and working environment.

ABOUT THE ROLE

The Student Administration department oversees essential functions related to Records and Programme Administration, Timetabling, Graduation, and Quality. The work of the department is integral to the entire student journey, spanning from enrolment to graduation, significantly contributing to the overall student experience and success.

In this role you will undertake a range of duties to deliver core administrative processes in relation to student records and programmes taught at the University of Sunderland in London.

To excel in this role, you will have proven experience in an administrative environment with the ability to manage multiple priorities and have high attention to detail.  We are looking for a skilled administrator with excellent interpersonal and communications skills. You will have strong customer focus and a commitment to delivering a high level of service to students and staff at all times.

WE OFFER

The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days)

• Excellent Defined Contribution Pension with additional benefits of life cover and income protection
• Generous annual leave and Christmas closure days on top of Bank Holidays
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• Our location in Canary Wharf with easy access
• We are accredited Living Wage Employer

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

Closing Date: Midnight, 23 February 2025

Selection process will be via an assessment centre and interview which will be held: 5th and/or 6th March 2025.

Please note we reserve the right to close the vacancy earlier should we have a sufficient response

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