Casual Lettings and Applications Assistant 

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo

About the School / Service 

We are Student Services and are responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences through residential life and extracurricular activities. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success.? 

The Student Services directorate is led by the Assistant Chief Operating Officer, Health Gain & Student Experience. Our department incorporates a number of professional support teams including Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Money Advice and Rights Team, Student Engagement, Retention and Success and Student Wellbeing.? 

About the Job

The Casual Lettings and Applications Assistant role provides essential administrative support and customer service for the 1169 residents in UEL’s Halls of Residence, as well as casual lettings guests. Acting as a first point of contact, the role requires a skilled individual who can address enquiries related to applications, tenancy agreements, and wellbeing matters. The postholder will also assist with coordinating arrivals, departures, room readiness, and inventory management, ensuring high levels of customer satisfaction while referring complex cases to appropriate specialists.

This role supports the Residential Life team’s efforts to maintain a safe, inclusive, and welcoming accommodation experience, ensuring compliance with relevant policies and procedures, including financial processes and service-level agreements. The position involves managing multiple priorities, such as summer lettings or casual guest arrangements, while collaborating with various internal teams like Estates, Finance, and Facilities.

• Experience in using IT systems for enquiries and record management (e.g., KxWelcome, SITS, or CRM).
• Skilled in resolving complaints and addressing student rent or room queries tactfully and effectively.
• Demonstrated ability to manage a busy workload, prioritise tasks, and deliver detailed, accurate work under tight deadlines.
• Excellent interpersonal skills, capable of building professional relationships with students, staff, and external stakeholders while handling sensitive matters with tact and discretion.
• Proven success in communicating calmly under pressure and managing conflict or challenging wellbeing-related situations with professionalism.

This position is a casual role, offering flexibility in hours, and weekend work may be required to ensure operational support for students and guests throughout the academic and summer periods.

About You

The ideal candidate will be a compassionate and proactive individual with a customer-focused approach, ideally experienced in supporting students and managing administrative processes in a residential or accommodation setting. You will be skilled in responding to enquiries related to applications, tenancy agreements, and payment plans while effectively coordinating with internal teams such as Estates, Finance, and Residential Life to meet service levels.

With a strong ability to handle sensitive situations, you will liaise directly with students, guests, and stakeholders, demonstrating professionalism, empathy, and discretion when addressing concerns, such as accommodation readiness, rent queries, or wellbeing issues. Your attention to detail will ensure the accuracy of administrative tasks like maintaining records in systems such as KxWelcome, managing room allocations, and supporting operational readiness.

You will thrive in managing competing priorities, maintaining a calm and organised approach when dealing with deadlines, summer lettings, or high-pressure scenarios. Committed to providing a welcoming and inclusive experience for all residents and guests, you will play a key role in creating a safe, vibrant, and supportive environment that aligns with the university’s strategic goals.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here:

https://uel.ac.uk/benefits-professional-services-position

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.