International Admissions and Student Recruitment Support Officer

Place of work: MPW Head Office

Hours of work:

Normally Monday to Friday 9:00 – 5:00, but during busy times and on overseas trips, working hours may extend beyond these times. Some weekend work may also be required.

Benefits: Matching employee-employer contribution pension scheme

Holiday entitlement: 30 days excluding Bank Holidays per annum

Responsible to: Head of International Admissions and Compliance

Main duties and responsibilities

International Admissions

• Work closely with the international student recruitment team, providing a range of administrative support duties.
• Respond to international enquiries and triage them to regional teams where appropriate.
• Communicate effectively with students, parents, and agents at every stage of the admissions process.
• Collate all documentation from students for final registration and CAS (visa) issuance.
• Collaborate with the Department Head and colleagues to develop CRM systems and admissions processes to improve student journey experience
• Provide timely reporting on admissions data and sponsorship statistics.
• Build strong relationships with international agents, offering training and updates, and sharing best practices with colleagues.
• Complete registrations with partner institutions such as NCUK and UAL.
• Maintain up-to-date knowledge of the UK Visas and Immigration (UKVI) guidance and Immigration Rules sponsorship and compliance (training provided) and support the department head in ensuring compliance.
• Manage admissions records for all international students entering MPW colleges via the international recruitment team, ensuring swift turnaround of applications, authenticity of documents, and suitability for courses.
• Collaborate with colleagues and the Hong Kong International Office to develop market intelligence resources, agent information, and contracts.
• Process international applications, assessing their readiness for CAS/CoE issuance and ensuring all supporting documents meet compliance requirements.

Recruitment Support

• Handle telephone enquiries from students, parents, and agents, providing effective responses to primary and supplementary administration questions.
• Support the International Team with campus tours, accommodation viewings, and follow-up meetings with students, parents, and agents.
• Participate in the MPW "fam trip" for agents and international recruitment trips to assist student recruitment for MPW schools, typically at education exhibitions.
• Provide support and cover for traveling colleagues, maintaining accurate CRM records of activities.
• Engage in conversion activities with potential students and parents through education discussions and advice, ensuring all interactions are recorded in the CRM system for improved communication strategies.
• Assist Directors of Studies/Principals in resolving issues involving parental or agent contact, including debt collection, school reports, or disciplinary matters.
• Contribute to the development of marketing materials, website content, and social media strategies to enhance recruitment efforts.
• Support in distributing enquiries to the most appropriate recruiter for efficient and timely responses.

Compliance Support

• Assess guardianship documents, manage DocuSign workflows, and ensure timely renewal of supporting evidence.
• Provide ongoing support to the International Compliance team during peak seasons and assist with the issuance of returner offers.
• Support the Department Head with creating, maintaining and keeping up to date compliance-related materials (brochures, website, email templates, guides)
• Oversee the admissions pipeline, ensuring accurate and up-to-date record-keeping across all application, enrolment, and visa records.
• Train internal stakeholders on admissions and compliance processes
• Manage data effectively in CRM - Salesforce (SF), maintaining accurate and high-quality record-keeping in every area of student application, enrolment and visa records
• Ensure compliance with UKVI regulations for international students, maintaining professionalism in all communications with college staff, agents and parents.
• Assist with internal audits to ensure sponsored student files are accurate, complete, and current.
• Represent MPW in a professional, customer-focused manner across all aspects of the admissions and compliance processes.

To apply please click on the ‘Apply’ button above.