Customer Services Assistant

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment.  You will be expected to move between sites if required.

Salary is between £24,600 - £26,038 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (19.5 hours per week), permanent basis.

The following shift pattern is available:

Friday - Sunday 07:45-14:15

Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to attending interview.

If you would like more information about the role please contact Julie Richards, Front of House Manager (J.A.Richards@soton.ac.uk) or Karin Jazosch, Customer Services Manager (K.Jazosch@soton.ac.uk).

We are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce.  We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian, and Minority Ethnic communities, people who identify as LGBTQ+, and people with disabilities.  

Working at the University of Southampton:

Check out the staff benefits and why you should join us at The University of Southampton!

Further details:

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.

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