Education Support Administrator

Salary: Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Role Summary

We have an exciting opportunity for an administrator to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and these roles will offer you the scope to contribute by proactively identifying ways of enhancing the student experience, providing guidance and advice and supporting the successful delivery of academic programmes. 

The wider Education Support Teams work flexibly to support one another and ensure consistent support for education delivery across the University. 

You will join a professional services team which is passionate about providing an excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to be involved in all aspects of the administrative work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working but there is an expectation that all staff will spend at least part of their working week on campus.

Person Specification

The ideal candidate should be educated to at least GCSE standard or equivalent and have experience of working in an administrative role within a customer service-based environment.

They should demonstrate:

• The ability to work to tight deadlines in a collaborative team environment. 
• The ability to support other team members.
• A good understanding of how to deliver excellent customer service.
• The ability to interact with individuals at all levels of internal and external organisations.
• Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent, and an aptitude for learning new IT packages and systems.
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role.
• Experience of supporting committees in a secretarial capacity.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• An understanding of the importance of equality and diversity in the workplace.
• The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures and how to respond to issues in line with relevant policies and procedures.

We offer variety, opportunities to collaborate, build professional networks and for personal development by being part of a committed group of staff supporting education delivery. If you have any queries about the role of an Education Support Administrator contact us by email:

Informal enquiries can be made to Holly Nicklin, email: h.nicklin@bham.ac.uk or Gurprit Sura, email: g.k.sura@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 02/03/2025

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