Senior Programme Officer (Psychology and Neuroscience Programme)

About Us

The Senior Programme Officer provides essential support to students and academics within this School and will work closely with the Programme Manager and Programme Officer, and wider programme administration team, to ensure consistent management and delivery of taught provision through providing high quality administrative support. The Senior Programme Officer provides a professional, supportive, responsive and personable service supporting processes across the student lifecycle, ensuring accurate and timely record management across multiple systems.

About the role

The Education Support Team are seeking an enthusiastic, proactive administrator who is committed to providing an excellent administrative provision for our School of Neuroscience Undergraduate programme. The successful applicant will provide administrative support across a range of services to both students and academics along with other professional services staff. This is an ideal opportunity to gain further experience in Higher Education administration.

The Senior Programme Officer will support students and academic staff as the first point of contact. They will interact with a wide range of academic and professional services staff from across the Faculty and the University whilst ensuring that our students and staff experience our services in a seamless and effective manner.

With support from the Programme Manager to develop a working knowledge of regulations and processes, the Senior Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

You will need to be highly motivated, with good time management and excellent attention to detail. The post holder must be an excellent communicator, able to present information clearly and concisely and disseminate information across varied levels. Applicants must have excellent IT skills, in particular Microsoft Excel and some experience of a student record system and/or VLE would be beneficial.  The role holder will be expected to manage a varied workload often across competing priorities, requiring the ability to negotiate and influence to deliver an excellent and effective administrative service.

This is a full-time post (35 hours per week) offered on a fixed term contract to cover maternity leave for 10 months. We offer hybrid working with two days in the Denmark Hill Office and the rest working from home.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent written and verbal communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
• Strong numeracy skills and ability to analyse complex numerical data
• Excellent time management and organisational skills and the ability to work to tight deadlines 
• Methodical, detail oriented and flexible in an approach to work, maintaining a high level of accuracy
• Excellent working knowledge of Microsoft programmes, particularly Excel
• Data driven decision making approach, utilising appropriate information as required
• Ability to work with a broad range of stakeholders in a professional and assured manner
• Ability to work under pressure to complete a range of competing priorities, and requesting and utilising support as and when required
• Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner

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