CRM Assistant

Are you a skilled CRM professional keen to make a measurable difference in a UK Top Ten higher education institution?

We are creating opportunities for those with the drive, the ambition, and the determination to apply themselves in the pursuit of better, at any scale.

Joining a high-performing team of marketing professionals, the CRM Assistant will provide support for our customer relationship management and conversion activities and support effective enquiry management and customer engagement opportunities.

The role will support successful management of leads throughout the marketing funnel and assist in the ongoing maintenance of our data quality, developing an understanding of our CRM system to support others to use it effectively.

The CRM assistant will also provide support for enquirers and contacts, whether that be via phone, email, online or in person, will assist in the creation of email communications and support a wide array of events and activities to assist in engaging, converting and nurturing contacts by providing administrative and organisational support for things such as telecampaigns, in person and online events. The role will also include nurture comms to industry and academic contacts for purposes of relationship development and building advocacy for the University.

If you have a background of working in marketing and CRM teams in large, complex organisations. If you are keen to develop your skills and experience addressing customer conversion challenges, exploring CRM methods for multiple audiences and enhancing content and experience for customers in a fast-paced and challenging environment, then this is the role for you. 

Universities are one of this country’s greatest assets. We’re educators, employers, innovators and pioneers. We shape culture and society.

Apply now. We can’t wait to meet you.

For informal enquiries please contact Harry Waddle (g.h.waddle@lboro.ac.uk), Conversion Campaigns Manager.

For more information, please refer to the Job Description and Person Specification.

Closing date – 10 March 2025

Scheduled interview date – w/c 24 March 2025

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