Credit Control Administrator

The Role and the Department

Financial Transactional Services represents the larger part of the Finance Department including Credit Control, Accounts Payable, Accounts Receivable, Student Services, Fixed Assets and Financial Accounts and Cash Management functions.

The role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager. The purpose of the role is to support the team in delivering all aspects of credit control across the University. This will include ensuring the Universities debt policies are adhered whilst dealing with student/customer accounts. Answering phone calls and responding to written correspondence in relation to overdue accounts. Liaising with internal departments regarding overdue debts to ensure our records are accurate. Discuss and agree alternative payment plans where this is permitted. Assist in the prep aration of debt files for referral to debt collectors.

The role will involve working with all levels of staff across the University and close liaison with our student billing team, Treasury team and accounts payable team.

This is a hybrid role so will involve a minimum of 2 days in the office each week.

From early 2025 the base location for this role will change from our Durham City Centre site to our exciting new professional services hub based at Boldon House. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House will bring several professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more about this project, please visit this webpage: Boldon House – Durham University.

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