Client Services Administrator

We have an exciting opportunity for a personable and effective administrator to work in the newly restructured Client Services function of the Queen's Veterinary School Hospital (QVSH). This position is full-time and operates on a rota system to cover the hospital reception's opening hours, which are currently Monday to Friday, 8:00am to 7:00pm.

The Client Service Administrator is the first point of contact within the Small Animal Hospital aiming to provide a first-class customer service, rotating between front desk and telephone to provide all front-of-house services, therefore a friendly, calm and confident communicator is essential. You will be responsible for receiving incoming calls and emails, processing payments, booking appointments, and liaising with clients, referring veterinary practices, QVSH clinicians, nurses and students. You should have experience of working in a busy administrative role, have excellent customer care skills, be numerate, accurate and have an eye for detail.

You must be efficient and experienced in Microsoft Office packages and have the ability to establish professional and effective working relationships with the wider team. Excellent organisation skills, attention to detail and flexibility are all essential parts of the role.

There may also be a requirement to participate in a weekend working, for which additional remuneration will be made in line with the University Policy.

Detailed information about the role and the Department of Veterinary Medicine can be found on our official website: www.vet.cam.ac.uk.

For informal inquiries, please contact the Clinical HR Team via email at qvsh.hr@vet.cam.ac.uk. Kindly include reference PP44848 in your application and all correspondence related to this vacancy.

To apply online for this vacancy and to view further information about the role, please click the 'Apply' button above.

Closing date for applications: Midnight on Monday, 10 February 2025.

Interviews will be held in late February 2025.

We reserve the right to close this vacancy early if we receive sufficient applications or extend it if we do not receive a sufficient number of applications. Therefore, if you are interested, please submit your application as early as possible.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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