Customer Service Assistant

Opportunity Overview

The Campus services department is a strategic and outward looking department overseeing the delivery of the Commercial Services, which comprises:

• Catering and Hospitality
• Car Parking
• Conferences
• Residential Services
• Sports Centre
• Nursery

The food and drink department has only recently come back under university ownership and is embarking on an exciting chapter to change the way food and drink is provided on and off campus to all its customers and the creation of multi-use spaces.

The role-holder must demonstrate first-class catering and customer service skills, time management and organisational abilities, together with a high level of self-motivation and a commitment to working as part of a team and independently with equal ease.

Under the guidance of the hospitality Manager, the role holder is responsible for delivering effective and consistent standards and service within food, drink and retail outlets.

Putting the staff, customers, and culture of continuous improvement at the centre of what we do, the role holder will assist the Hospitality Manager in achieving or exceeding financial targets.

This role will require driving, so you will need full driving license for this position.

Key Responsibilities

• Taking deliveries, checking deliveries for accuracy and product quality
• To prepare and present food and drink, ensure all food products are attractively displayed and correctly with POS correctly positioned. To monitor and track sales via the food app and ensure orders processed in a timely manner.
• Undertake food service delivery across multiple outlets including hospitality for large events through to bespoke VIP events.
• To restock food and drink, stock rotation and storage duties.
• To portion and present food and drink; to prepare the counter/trolley/take away area etc. for service; to serve and clear the counters.

Estates and Facilities

Our Estates and Facilities team lead the development of our campus, creating engaging and innovative learning, working and living environments for colleagues, students, and partners. The Directorate has over 300 employees and works with a wide range of external contractors.

The services arm of the Directorate is responsible for delivering full estates and facilities management to the University, including capital development, property maintenance, cleaning, security, caretaking and landscaping. Covering 33 buildings across the estate, split currently across 5 sites.

Led by the Estates and Facilities team, the University is undergoing a transformation to deliver its Campus Masterplan. Together with Salford City Council and The English Cities Fund, there will be an investment of £2.5bn over the next 20-years, as part of the Crescent regeneration programme. This investment will transform our campus and create a new city district that will bring together industry, education and innovation, providing new spaces for teaching, innovation, commercial, residential, green space and sustainable travel.

What’s in it for you? 

• Competitive salary– and excellent pension scheme.
• Generous annual leave– 32 days annual leave, and 8 Bank Holidays, plus the option to buy additional holiday days.
• Professional development– we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Sustainable Salford – we have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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