Alumni & Supporter Experience Assistant (Fixed Term - 1 Year)
London School of Economics and Political Science - Philanthropy and Global Engagement
| Location: | London |
|---|---|
| Salary: | £32,135 to £35,304 pa inclusive with potential to progress to £37,641 pa inclusive of London allowance |
| Hours: | Full Time |
| Contract Type: | Fixed-Term/Contract |
| Placed On: | 9th January 2025 |
|---|---|
| Closes: | 2nd February 2025 |
LSE is committed to building a diverse, equitable and truly inclusive university
Salary from £32,135 to £35,304 pa inclusive with potential to progress to £37,641 pa inclusive of London allowance
The Alumni and Supporter Experience team sits within the Alumni and Supporter Engagement function. The Alumni and Supporter Experience Assistant will deliver an exceptional alumni and supporter experience for LSE’s global community. As the first point of contact for alumni, supporters and friends, the Alumni and Supporter Experience Assistant will effectively respond to interactions and enquiries using multiple communication channels to help support our community, the School and the Campaign.
The Alumni and Supporter Experience Assistant will act as the actual and virtual front door to Philanthropy and Global Engagement, being the welcome host at the Alumni Centre ensuring a concierge level service for visitors as well as effectively resolving all inbound enquiries and keeping accurate data records.
Candidates should have experience of providing an exceptional level of customer service with excellent communication skills, enquiry management experience via multiple channels and experience of using a database with a high level of accuracy.
This is campus-based role and located within the Alumni Centre. The nature of the role means that flexibility will be required to support with events and activities.
We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification .
To apply for this post, please click the 'Apply' button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.
Should you have any queries about the role, please email Emily Bush, Alumni and Supporter Experience Manager (Interim) on e.bush1@lse.ac.uk
The closing date for receipt of applications is 02 February 2025 (23.55 UK time). Regrettably, we are unable to accept any late applications.
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