Customer Experience Manager - Service Excellence

The University of Liverpool Library is seeking a Customer Experience Manager focused on Service Excellence.

This key role will oversee library services across multiple sites, ensuring consistent service delivery and excellent experiences for all users.

You will lead a team of talented Customer Experience colleagues, and working alongside other managers, you will report to the Head of Customer Experience.

You will have proven experience in service delivery environments, strong line management skills, and excellent communication abilities.

A degree or equivalent qualification, or relevant professional experience is required, alongside proficiency in IT applications. Alongside strong interpersonal skills, your expertise in data analysis and user feedback will drive informed decision-making.

Interviews are anticipated to take place week commencing 17th February 2025.

Commitment to Diversity

The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.

Closing Date: 28 January 2025 

For full details and to apply online, please click 'Apply’ button above to be redirected to our website.

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