Senior Student Experience Officer

We are a prestigious, specialist higher education institution with taught degree awarding powers, looking for an experienced Higher Education professional to provide support for student casework.

As a small institution, the role holder’s duties will be wide ranging and the role offers an exciting opportunity to gain experience in a broad range of activities within a busy, hardworking, and friendly Registry team. The role holder will work closely with the Assistant Registrar (Student Experience) and with staff in the Music, Drama and Research Departments.

The successful role holder will need to have relevant experience in a higher education institution, dealing with student casework such as complaints and disciplinary procedures.  The successful role holder will have strong IT skills (Microsoft Word, Excel, Office 365), and have a commitment to excellent customer service. 

About the School

The Guildhall School of Music and Drama is one of the world’s leading conservatoires and drama schools, offering musicians, actors, and production arts practitioners an inspiring environment in which to develop as creative arts professionals. Situated in the City of London, Guildhall School ranked in the top five institutions in the world for Music and Performing Arts in the QS World University Rankings 2024. We deliver world-class professional training in partnership with distinguished artists, companies and ensembles.

A global leader in creative and professional practice, we promote innovation, experiment and research, and are also one of the UK’s leading providers of lifelong learning in the performing arts, offering inspiring training for children, young people, adult learners, and creative and business professionals.

This role is eligible for hybrid working.

An enhanced DBS check is required.

Closing date: Monday 3 February 2025 at 12 noon.

Interviews are expected to be held during week commencing 17 February 2025

For more details, please visit http://www.gsmd.ac.uk/jobs

To apply online please visit https://careers.cityoflondon.gov.uk  

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number GSOO9194.  A minicom service for the hearing impaired is available on 020 7332 3732.

Guildhall School welcomes applications from people of all backgrounds and experiences. We are particularly keen to encourage interest from people with disabilities, LGBTQIA+, Black, Asian, and other global majority backgrounds who are currently under-represented at Guildhall School. In recognising the positive value of diversity, we want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. We support and provide adjustments for people with disabilities – if you have a disability and need help with the application process please contact us.

The Guildhall School is committed to Safeguarding and promoting the welfare of children and adults at risk and expects all employees, workers, and volunteers to share this commitment.

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