Deputy Head of Student Services (Student Support)

The Guildhall School of Music & Drama is seeking a dedicated and experienced Deputy Head of Student Services (Student Support) to join our dynamic Student Services team. This pivotal role will support our mission to provide exceptional student services and enhance the overall student experience at our prestigious institution.

To be considered for this role you must have extensive experience of working in student services in Higher Education. You will be responsible for coordinating and managing the processes for handling student and staff enquiries across Guildhall School, ensuring effective assessment and referral for student wellbeing, disability and mental health enquiries, and referral to specialist members of staff within the team, counsellors, safeguarding and external support services. Strongly comitted to safeguarding the welfare of young people and vulnerable adults, with the careful handling of sensitive information, you will have a proactive approach to problem-solving and have the ability to effectively influence others.

A DBS check will be required for this role.

Why Guildhall?

At Guildhall, we believe diversity fuels creativity and innovation. We are especially keen to encourage more women and gender diverse individuals as well as those from underrepresented backgrounds to join our team. Whilst we are looking for a candidate with the skillset listed in the Job Information Pack, we are also keen to hear from people with a strong aptitude for learning and other relevant experience. The Guildhall School is committed to supporting the professional development of its employees.

We offer a great benefits package including a generous pension scheme (Local Government Pensions Scheme) and many opportunities to attend performances at the Guildhall School. 

For more details, please go to http://www.gsmd.ac.uk/jobs.

To apply online, please click on the ‘Apply’ button above.

Closing date for applications is Monday 06 January 2025, 12.00pm (BST).

Interviews will take place w/c 20 January 2025.

All applications must include a completed application form. Please note that late applications will not be accepted.

The Guildhall School welcomes applications from people of all backgrounds and experiences. We are particularly keen to encourage interest from people with disabilities, LGBTQIA+, Black, Asian, and other global majority backgrounds who are currently under-represented at Guildhall School. In recognising the positive value of diversity, we want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. We support and provide adjustments for people with disabilities – if you have a disability and need help with the application process please contact us.

The Guildhall School is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees, workers, and volunteers to share this commitment.

The City of London Corporation want to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable. We are committed to regularly benchmarking and reviewing pay across the whole organisation and against external sectors.

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