Technology Administrator

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2024 QS World University Rankings, in which we were ranked as the global top institution for Performing Arts by Subject for the 3rd year in succession and the global top institution for Music.

We are seeking a Technology Administrator to join the RCM Digital department, which provides IT and audio-visual services to all members of the RCM as well as closely supporting numerous teaching, learning, performance and research activities. This makes it a lively and friendly environment where interpersonal relationships play a crucial role in making everything happen. The postholder will be:

• Acting as the first point of contact for students, staff and professors, external users and visitors to the digital department, dealing with face to face, telephone and email enquiries
• Working closely with members of the IT team to open, log, escalate and close IT support calls through the Helpdesk system
• Dealing with loans of audio-visual equipment for students and staff
• Dealing with day-to-day office admin work (e.g. asset management, orders etc.) and keeping all IT documents (policies, user guides etc.) up to date.

The successful candidate will have good working knowledge of a wide range of technologies including Microsoft Office software, PC and Mac hardware, mobile devices and apps. You will be highly organised, with strong prioritisation and customer service skills and have an enthusiasm for helping people solve technical problems. Demonstrable understanding and appreciation of music (including classical music), music technology and the needs of musicians is essential.

This post is offered on a permanent, full-time basis and is available from January 2025.

For full details of this position please click the 'Apply' button above.

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk

CVs without an application form will not be accepted. All applicants will be required to provide evidence of their eligibility to work in the UK.

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