Account Manager

Salary: Full time starting salary is normally in the range £32,296 to £34,866 with potential progression once in post to £39,105. Grade: 6

Creative Media is a full-service agency within External Relations and our role is to support the University’s strategic framework - research that matters, learning for the future, engaging for impact, and creating a vibrant intellectual environment.   

We deliver high quality, innovative solutions across creative, design, digital media and print. Working across a variety of audiences, clients and sectors including arts and education, B2B, charity, construction and of course higher education!

Reporting to the Senior Account Manager, you will manage a portfolio of key clients delivering excellent service alongside playing a key role in supporting business growth and that our services align to the needs of our customers, now and in the future.

Main Duties

As the Account Manager, your responsibilities will include: 

• Working with the Head of Account Management to deliver exceptional service alongside the wider Account Team, this may also include training and development of the team (especially junior colleagues)
• Having a clear understanding of a client’s requirements and the ability to translate these into a creative brief whilst adhering to the University identity principles 
• Preparing quotations, writing up briefs and detailing schedules for clients
• Building close long-term relationships with current and new clients, gaining in-depth knowledge of their requirements and understanding and interpreting their brief effectively 
• Managing and delivering the portfolio of projects, paying special focus to those that meet the Creative Media triage– high profile, high value and high priority 
• Offering a level of strategic marketing expertise to clients, where possible making recommendations to enhance the client brief for clients to get added value and specialist expertise 
• Presenting pitches and creative solutions on behalf of CM as well as hosting meetings with a wide range of clients at various levels across the University from College Marketing Managers to Senior Management 
• Liaising between clients, third party suppliers and/or internal CM teams so as to ensure that the project is successfully delivered in the most suitable format within budget, within deadline and within the brief criteria 
• Supporting the Head of Account Management in developing and delivering the CM sales and marketing plan 
• Regular reporting on project status, managing client expectations and relationships with the team and the Head of Account Management
• Deputising for the Senior Account Manager where necessary 
• Act a role model to other members of the team in championing ER values and behaviours
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.

Person Specification

Person Specification Level of knowledge and/or educational qualifications required: 

• Educated to at least degree level in Marketing, Advertising, Media Studies, Business Management or a Design/Creative discipline and/or carry experience within a similar role
• Proven client account management expertise or other relevant experience 
• Proven people/team management experience 
• Experience of managing and delivering projects 
• Experience of working with commercial brands

Informal enquires can be made to Brittany Kennan b.a.kennan@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the above 'Apply' button.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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