Head of Program Student Experience and Operations

Full Time (37.5 hours per week) – Fixed Term (January 2025 – November 2025)

Location: Remote (Based in the UK)

Study Group Digital Learning are proud to be delivering an innovative online program for ambitious high-school students in the Middle East.   

The program is a part-time, digital course which is designed to provide students in their final years of high school with a comprehensive grounding in the subject knowledge, study skills and insights they need to make a successful undergraduate university application. The program will be delivered through timetabled synchronous lectures, seminars and tutorials as well as through the provision of engaging asynchronous activities. 

Our commitment to student success will ensure every learner receives an effective and quality assured digital learning experience that supports them in successfully taking the next steps in their educational journey. 

The Head of Digital Student Experience and Operations will play a vital role in leading the day-to-day- operational delivery and student experience in the Program.   This is a challenging leadership role which will help achieve the agreed digital Program key performance indicators (operational, academic, and commercial). 
The role will ensure operational excellence and rigorous data reporting. With an eye for accuracy, the role will also ensure streamlined processes and activities completed at the optimum time. The role will also ensure a quality student experience for the bespoke needs of the Program students. The role will also manage specialist Program student experience activities within attendance, engagement, wellbeing, and safeguarding. 

ABOUT THE ROLE

• Articulate and implement a clear vision for the development of the Program operations and student experience team. 
• Contribute to senior management of the Program to inform strategic planning and resource allocation. 
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. 
• Manage and address day to day issues that arise ensuring that solutions are sought, and problems resolved effectively and efficiently. 
• Provide relevant training to Program staff on either student experience or operations themes. 
• Monitor the key performance indicators in the Program student experience & operations to demonstrate effectiveness in achieving objectives. 
• Develop best practice in Program delivery in both student experience and operations. 
• Attend and actively contribute to relevant Program meetings, events etc. 
• Contribute to the Program operational planning and roll out. 
• Oversee the day-to-day and longer-term operations for the delivery of multiple Program modules with different intakes and requirements including; induction, teaching weeks, assessment weeks etc. 

ABOUT YOU

• Bachelor’s degree or equivalent (Essential) 
• Administration or management training or qualification (Desirable) 
• Student experience training or qualification (Desirable) 
• Experience working in an educational context (Essential) with international students (Desirable) 
• Experience in line management and target setting (Desirable)  
• Evidenced experience of data management and interpretation (Essential) 
• Experience providing advice, guidance, or student support in the context of education or training including to students 18 + and 18 and under (Essential) 
• Experience developing or delivering initiatives with a strong customer service and results focus (Essential) 
• Experience of process development, including training others (Essential) 

To apply please click on the ‘Apply’ button above

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