Staff Experience Manager

About us:

King’s Business School connects people with possibilities. At the heart of the world’s greatest city, and one of the world’s great universities, we benefit from unrivalled access to global hubs of finance, technology, and policy-making.

Our thinking helps organisations navigate the complexities of global challenges, valuing profit with purpose, success with sustainability. And our teaching sharpens the minds and shapes the character of graduates who can lead the way in making the world a better place.

About the role:

This post works as part of a team consisting of the Head of Staff Experience, Vice Dean (People and Culture), Associate Dean EDI and Departmental Support Officers to ensure consistent management and delivery of staff related issues.  The postholder will provide support for the development of the school’s academic staffing models and for the effective operation of the Faculty dimension of associated processes, including staff recruitment and funding; onboarding and induction; employment contracts. The postholder will support the delivery of the School’s Workload Allocation Model ensuring efficiency, effectiveness, transparency and equitability.  The postholder will support the Academic Staffing Committee and the delivery of whole School community activities.  They will additionally ensure accuracy of data and information for the academic staffing dimensions of external processes such as accreditation and athena swan.

This is a full time post (35Hours per week), and you will be offered an indefinite  contract

About you: (the candidate)

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to degree level or have equivalent relevant experience, preferably in Higher Education
2. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
3. Excellent time management and organisational skills and the ability to work to tight deadlines
4. Excellent working knowledge of Microsoft word, Excel, PowerPoint and Outlook
5. Data driven decision making approach, utilizing appropriate information as required
6. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
7. Ability to work under pressure to complete a range of competing priorities, being proactive in requesting and utilizing support as and when required
8. Curious, customer service orientated approach with a commitment to personal accountability and continuous improvement

Desirable criteria

1. Experience of servicing committees, including minute taking and writing formal correspondence
2. Experience of using a Workload Planning tool, preferably Simitive to produce workloads

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert.

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