Senior Helpdesk Administrator

DN Colleges Group is seeking a highly skilled and experienced Senior Helpdesk Administrator to join our Estates department at Doncaster College. The successful candidate will be responsible for managing the helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues.

Scope and Purpose of the Role: The Senior Helpdesk Administrator will oversee the day-to-day operations of the Estates helpdesk, providing leadership and guidance to the helpdesk team. This role is pivotal in ensuring that all helpdesk requests are handled promptly and professionally, contributing to the smooth operation of our facilities.

Key Responsibilities:

• Manage and coordinate the helpdesk team, ensuring high standards of customer service.
• Oversee the logging, tracking, and resolution of helpdesk tickets.
• Liaise with other departments to ensure timely resolution of issues.
• Provide training and support to helpdesk staff.
• Monitor helpdesk performance and implement improvements as necessary.
• Prepare regular reports on helpdesk activities and performance.
• Ensure compliance with health and safety regulations and policies.

Essential Criteria:

• GCSE Maths / English Grade C/4 or higher.
• Proven experience in a helpdesk or customer service role, preferably within an estates or facilities management environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively.
• Proficiency in using helpdesk software and other relevant IT systems.
• Strong problem-solving skills and attention to detail.
• Knowledge of health and safety regulations.

To apply for this post click 'Apply Now'

For further information, contact staff.recruitment@dncolleges.ac.uk

Closing date: 6th January

As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates.  Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.

Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.