Senior IT Support Technician

Job Overview: 

University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. 

The Technicians team within the Digital IT Services department provide an excellent 1^st and 2^nd line support to students and staff across campus. 

The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus. 

The ideal candidate will have solid experience of hardware and software, working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills.

Benefits: 

• Generous allocation of annual leave
  • 26 days’ paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government
  • Employer Contributions - LGPS – 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including car, technology and cycle
• Heavily-subsidised on-site car parking in central Birmingham
• Free on-site gym membership

Closing Date: Sunday 5 January 2025

Interview Dates: TBC

How to apply: Please click 'Apply’ to be redirected to our website, where you can download an application pack.

Standard Information: UCB is an equal opportunities employer. 

University College Birmingham is proud to have been voted 5^th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating.  

University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. 

You may need to obtain permission to work in the UK if you don’t already have the unrestricted right to work in any role. There are various types of visa which include the right to work. You can check if you need a UK visa using the Government’s online tool and find information about UK visa routes and the eligibility criteria that must be met for each route Work in the UK - GOV.UK (www.gov.uk). All staff are required to prove their right to work in the UK before they start work. 

All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement.

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

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