Student Services Hub Advisor

About the role

This is an exciting chance to be part of a progressive and cutting-edge University in a beautiful location, where you can really make a difference. The University of Plymouth is a great place to work, with excellent opportunities for career development and progression for staff, as well as striving to put students at the heart of everything we do.

Our Student Services department provides support, advice and guidance to our student population to enable them to flourish and succeed during their time at University and beyond. Our services include mental health and wellbeing services, support for those with a health condition, impairment or disability, faith and spiritual support, bursaries and hardship funds, enhancing the international student experience and student disciplinary and conduct matters. All these services are easily accessible to our students via our Student Hub.

The role sits within the Student Hub to deliver customer-focussed, streamlined access to student support, delivering a service that allows students to receive advice on a range of enquiries in one place, which is incredibly easy to find, both online and on campus, and to receive this advice when they need it.

Providing a first-stop shop for student enquiries, the Student Services Hub Advisors provide a single gateway for students to access information, advice and support on a wide range of student life, wellbeing and learning issues. This happens in-person, online and over the phone, covering a broad range of topics.

What we’re looking for

You will have experience of working in a busy, customer services environment, and of office administration. You may be expected to work with people who are upset and confused so you will be able to handle this sensitively and have the ability to problem solve. We're looking for candidates who are able to help us to deliver a student-focused, professional, friendly and efficient student service.

This is a full-time position working 37 hours per week on a fixed-term basis until 31^st July 2026 due to funding.

We regret that there is no opportunity to work from home in this position.

For more information about the job and the person specification, please refer to the job description.

For an informal discussion to find out more about the role then please contact Olivia Marshall by email at olivia.marshall@plymouth.ac.uk.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Anticipated Interview Date(s): week commencing 20^th January 2025

Additional Information

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.

We particularly welcome applicants from under-represented communities at the University of Plymouth, such as carers/parents, people with disabilities, ethnically diverse, LGBT+, and people from all socio-economic backgrounds.

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