Admissions Manager

Hours: 37.5 hours, Monday to Friday

Role Overview:

We are seeking an Admissions Manager to join our team to support the exciting growth plans of LIBF. In this role, you will serve as the internal owner of our UK and international admissions guidelines, rules, and standards, developing and implementing these in line with the overarching academic admissions policy, set by the Registrar. You will ensure that the admissions process is managed to a high standard, upholding quality and regulatory requirements while contributing to an excellent applicant experience and a high-integrity admissions function for LIBF.

Your Tasks:

• You will oversee the full admissions process, ensuring compliance with UK admissions standards, including compliance with UKVI as a trusted student sponsor, and keeping abreast of sector developments.
• You will ensure the integrity of applicant and student data in the Campus Management System, proactively identifying and resolving issues related to missing documentation.
• You will provide exceptional customer support to applicants, addressing enquiries primarily through email while ensuring a proactive approach to service delivery.
• You will own the overall service level standards for the admissions process, ensuring that performance metrics are met and exceeded.
• You will serve as the first escalation point for complex cases within the admissions team, providing expert guidance and resolution while escalating to the Registrar only when necessary. You will be the key internal expert for LIBF admissions and the owner of guidance on admissions decisions.
• You will take charge of training team members on admissions guidelines and processes, fostering a culture of knowledge-sharing and continuous improvement, and will line manage admissions specialists.
• When required for new programs you will be responsible for developing customer centric admissions procedures to meet the requirements of professional and regulatory bodies (PSRBs), including enhanced disclosure and barring service (DBS) checks, occupational health reviews and interviews.
• You will stay abreast of ongoing developments in study programs, marketing promotions, and discounts to effectively guide and assist applicants.
• You will collaborate with various departments, including Sales and the Student Office, to optimise processes, improve customer service, and align with admissions policy. 

Your Profile:

• Education: a bachelor’s degree preferred, but not essential.
• Experience: Proven track record and competency working in the field of Admissions at a UK institution, with a proven track record of policy development and managing complex admissions scenarios. Thorough working knowledge of UK university admissions standards for both domestic and international applicants including knowledge of international qualification equivalency to UK for major international student markets.
• Skills: Exceptional problem-solving skills, a goal-oriented mindset, and a reliability that fosters trust in decision-making. You should be innovative and open to process improvements, able to propose and implement those improvements, and have a drive to offer a great experience to applicants
• IT Competence: Proficient in MS Office and experienced in utilising CRM systems; adaptable to new IT systems and platforms.
• Soft Skills: Strong teamwork abilities complemented by the capacity to work independently; you will find the right balance between collaboration and initiative.
• Languages: Fluency in English, both written and spoken, is required; additional languages are a plus.
• Leadership Abilities: Strong leadership skills that enable you to motivate and inspire your team, ensuring that everyone remains aligned with the overarching admissions policy and objectives. Line management experience desirable.
• Analytical Skills: Proficient in analysing data trends related to admissions, allowing you to make informed decisions and adjustments to processes and policies.
• Stakeholder Engagement: Excellent communication skills with the ability to engage effectively with a range of stakeholders, including senior management, prospective students, and academic departments.
• Change Management: Experience in managing change within an organisational context, ensuring smooth transitions in processes and policies while maintaining service quality.

If you are passionate about helping students on their academic journey and enjoy a role where you can truly make an impact, we would love to hear from you! 

Please send us your application including your CV, a cover letter explaining your suitability for the role, your earliest possible start date and your salary expectations to recruitment@libf.ac.uk via the 'Apply' button. Please note that CVs without a covering letter will not be considered.

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Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful. 

Closing Date: 13 December 2024

Interview Date: To be confirmed