Senior Education Support Administrator

Salary: Full time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938

Background

We have an exciting opportunity for an experienced administrator to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and these roles will offer you the scope to contribute by proactively identifying ways of enhancing the student experience, providing expert guidance and advice and supporting the successful delivery of academic programmes.

The wider Education Support Teams work flexibly to support one another and ensure consistent support for education delivery across the University. 

Main Duties

• Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative. 
• Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff. 
• Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate. 
• Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
• Responsible for the regular review and update of key documentation.
• Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
• Providing a professional secretarial service to relevant committees and meeting.
• Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Manage all data in accordance with University policy and Data Protection Regulations.

Person Specification

You will need level 3 qualifications, and GCSEs to a minimum of grade C in English and Maths or equivalent qualifications plus some experience in similar roles. If you have no equivalent qualifications, you will need substantial experience in similar roles. You will, however, be comfortable working in a role where you take significant responsibility and where you are expected to propose new ways of work and will have the ability to work to tight deadlines in a collaborative team environment

Informal enquiries can be made to Louise Sylvester, email: l.v.sylvester@bham.ac.uk. Enquiries sent between 20th December 2024 and 1st January 2025 will receive a reply on 2nd January 2025. 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

Closes: 05/01/2025

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