Student Records Officer

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. 

Student Administration Services, undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so. 

About The Role

We are recruiting a proactive Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional and student-centred service. Successful candidates will be well-organised, good communicators, have administration experience and possess excellent IT skills.  

This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration.

We are looking for an individual who shares our aspirations and our values, who is comfortable working operationally, who understands how to deliver support and services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment.  

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

Key Responsibilities

• Ensure that full, accurate and accessible records are kept in the University's student record system (SITS), working with students, faculties and other departments as necessary to resolve data issues through record interrogation and fact-finding.
• Act as first point of contact for student record enquiries, maintaining expert user knowledge of the student lifecycle within the student record (SITS), providing advice and guidance to staff and students.
• Support and deliver key Student administrative processes across the academic year, including Changes of Registrations, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.
• Follow procedure and policy relating to the student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information
• Develop an expert knowledge of SITS and other systems required to perform the role

This is a full time post (35 Hours per week), and you will be offered a 3 year fixed term contract.

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