Programme Officer

About us:

The Education Support Team is looking for a Programme Officer to offer high quality administrative support to postgraduate taught programmes within the School of Academic Psychiatry at the Institute of Psychiatry, Psychology and Neuroscience.

The Programme Officer provides essential support to students and academics within this School and will work closely with the Programme Manager and Senior Programme Officers, and wider programme administration team, to ensure consistent management and delivery of taught provision through providing high quality administrative support. The Programme Officer provides a professional, supportive, responsive and personable service supporting processes across the student lifecycle, ensuring accurate and timely record management across multiple systems.

About the role:

The Education Support Team are seeking an enthusiastic, proactive administrator who is committed to providing an excellent administrative provision for our School of Academic Psychiatry programmes. The successful applicant will provide administrative support across a range of services for postgraduate taught programmes of study. This is an ideal opportunity to commence or further your career in Higher Education administration.

The Programme Officer will support students and academic staff as the first point of contact. They will interact with a wide range of academic and professional services staff from across the Faculty and the University whilst ensuring that our students and staff experience our services in a seamless and effective manner.

With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

You will need to be highly motivated, with good time management and excellent attention to detail. The post holder must be an excellent communicator, able to present information clearly and concisely and disseminate information across varied levels. Applicants must have excellent IT skills, in particular Microsoft Excel and some experience of a student record system and/or VLE would be beneficial.  The role holder will be expected to manage a varied workload often across competing priorities, requiring the ability to negotiate and influence to deliver an excellent and effective administrative service.

This is a full-time post (35 hours per week) and you will be offered an indefinite contract. We offer hybrid working with two days in the Denmark Hill Office and the rest working from home.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence
2. Excellent organisation and time management skills
3. Strong numeracy skills and ability to analyse complex numerical data
4. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
5. Methodical, detail oriented and flexible in approach to work, comfortable with adapting to change, while maintaining a high level of accuracy
6. Ability to work with a broad range of stakeholders in a professional and assured manner
7. Proactive with the ability to work independently as well as delivering within a team
8. Curious, customer service oriented, with a commitment to personal accountability, continuous improvement, and driving own professional development

Desirable criteria

1. Degree level or equivalent qualification or experience
2. Experience in the use of databases, student records systems (such as SITS) and virtual learning environments
3. Prior experience of working in a customer facing environment

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