Programme Officer

About us

This role sits within Faculty Education Services in the Faculty of Life Sciences & Medicine (FoLSM) at King’s College London at our London Bridge campus. 

Faculty Education Services provides coordinated services for students, staff & partner providers, enabling the delivery of education through managing quality, programme, placement and assessment administration. We provide dedicated student support that prioritises the student experience to facilitate student success.

The role forms part of the Programme Placement & Assessment Team within Faculty Education Services, providing professional, high-quality service provision in the support of Bioscience education. The Assessment team supports students and academic staff in the delivery and management of the assessment cycle across a large suite of Undergraduate and Postgraduate programmes.     

About the role

This is an exciting opportunity to work as a Programme Officer in a busy, vibrant and supportive team within FoLSM. The post holder will provide administrative support and guidance across assessment activity for a large portfolio of undergraduate and postgraduate taught programmes of study.

The Programme Officer is part of a team that delivers a high quality comprehensive and professional service that meets agreed standards and expectations, providing excellent service and support for our students.  

The role reports to the Programme Manager, with supervision from Senior Programme Officers to deliver an accurate, compliant and timely service across a range of tasks, including supporting student and staff enquiries, delivery of exams, mark collation and marksheet production, setting up systems for coursework submission, delivery of poster days, supporting processes for mitigating circumstances, appeals and misconduct cases.  

The post holder has a responsibility, individually and as part of the team, in ensuring systems, processes and data management are accurate and adhere to regulations, both internal, such as academic regulations and agreed procedures, and externally such as GDPR and information compliance. 

The post holder will work with academic and professional services colleagues from across Faculty Education Services, the wider Faculty and the University contributing to our high level service provision and our ethos of continual improvement to delivery.

This is a full time post (35 hours per week), and you will be offered a fixed term contract until 30th November 2025.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent communication and presentation skills; demonstrable ability to present information clearly and concisely to diverse audiences
• Excellent time management with the ability to organise and plan effectively across competing priorities
• Excellent attention to detail with methodical, exacting standards of written and numerical accuracy
• Able to manage individual workload while working to deliver shared team service levels and objectives
• Ability to make timely informed decisions, independently resolve problems and identify when to escalate risk
• Ability to form professional networks and contribute positively to supporting change

Desirable criteria

• Degree or equivalent
• Previous HE or administrative experience
• Excellent IT experience across all Microsoft packages; advanced Excel user and experience of production of analytical data reporting
• Experience of programme governance and delivering professional committee servicing

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