IT & AV Systems Specialist (Dubai)

Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021. These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.

Background

Professional Services Ethos

Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. In particular here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation. 

In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager. 

Main Duties

General

• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
• Undertake continuous personal and professional development.

Job Specific Duties

• You will be responsible for determining your own priorities for your workload, and for ensuring you co-ordinate with other team members to meet overall IT / AV priorities.
• Proactively liaising with members of other technical teams to aid in the timely resolution of IT / AV faults, ensuring resolution details are recorded for future reference.
• Troubleshooting problems, some of which may require in-depth knowledge, and developing and implementing solutions on own initiative. You will need the skills and experience to work on your own initiative, to assess problems and judge the appropriate solution. 

Required Knowledge, Skills, Qualifications, Experience

• Extensive professional IT experience; Microsoft certifications an advantage.
• GCSEs at grade C or above, including Mathematics and English (or equivalent level 2 vocational qualifications including demonstrable examples of the required level of literacy and numeracy).
• An in depth up-to-date technical knowledge of all of the following is essential –
• Windows 10/11

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 16^th December 2024

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