IT Helpdesk Technician

Hours: Full-time; 37 hours per week (on site), some out-of-hours work may be required from time to time.

About the College:

Homerton College was founded in the 18^th Century, moved to its current location in 1894 and was granted a Royal Charter as a self-governing College of the University of Cambridge in 2010.  Located within easy reach of the historic city centre, and within easy access to Cambridge mainline station. Homerton is renowned as being a friendly, forward-thinking community, with a mixture of historic and modern facilities.

Homerton College is a College of the University of Cambridge. It has a student population of about 1,200 plus 60 fellows and 120 management, administration and support staff.

About the role:                                

Homerton College is seeking a proactive and analytical IT Helpdesk Technician to join our dedicated IT team. As part of a close-knit group of seven, you will play a vital role in ensuring the smooth operation of technology across the college, supporting events along with staff and students in their work, study, and research. This role is about more than just solving issues, it's about keeping our community connected and enhancing their day-to-day IT experience.

In this position, you will serve as the first point of contact for IT support. Offering troubleshooting and solutions to maintain a secure, productive and reliable environment. You should bring a solid foundation of IT experience, ideally in a fast-paced support role and have a readiness to quickly learn new skills and adapt to evolving technologies. A strong grasp of Microsoft Office products and familiarity with both Microsoft and Apple operating systems is essential. While experience with system and network administration is beneficial, we value a willingness to grow and learn. In addition to your IT expertise, knowledge of AV equipment, including data projectors, sound systems and video conferencing facilities would be an advantage as you help support our events and internal meetings.

The ideal candidate will be both analytical and meticulous, with a keen eye for detail. Given the varied community at Homerton College, excellent communication and interpersonal skills are key, you will be engaging with a wide range of users requiring you to provide patient and approachable support. Some flexibility is required as there may be occasional out-of-hours work to keep everything running smoothly.

A basic DBS will be required to be undertaken.

For further details regarding this role, please click the 'Apply' button above. 

The closing date for applications is Sunday 12 January 2025

We reserve the right to bring forward the closing date should sufficient, suitable applications be received or extend the closing date should insufficient applications be received.

Please note that we can only consider applications from candidates who have the right to work in the UK.

Homerton College is an equal opportunities employer and strives to meet its commitment to equality and diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity. The organisation needs your help and cooperation to enable it to do this by filling in the anonymous Equality and Diversity Monitoring Form, which is voluntary.

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