Welcome Point Receptionist

The Welcome Points within the Halls of Residence are responsible for delivering professional and high-quality support to the student journey throughout their time at the University of Nottingham by enhancing their experience through the provision of excellent customer services.  The Welcome Point Reception Team provide the first point of contact for students, contractors, colleagues, visitors and building users.

Working across our University Park and Jubilee campuses you will have a flexible and proactive approach to resolving problems and answering queries quickly and effectively. In addition to excellent problem-solving skills, the ability to remain calm under pressure you will have the ability to prioritise your workload in response to differing needs and deadlines of our varied customer base.

The successful candidate will be required to design and maintain databases, spreadsheets and filing systems. You will also provide administrative support to the Hall Management team including typing letters and emails, producing purchase orders and managing the key and access card stock throughout the day.

Candidates should have relevant vocational qualifications NVQ Level 2/3 or equivalent with some relevant experience or have substantial work experience gained in an administration role within a similar fast-paced customer facing environment. 

The post is offered on a permanent contract. Hours of work are full time, 36.25 per week, 5 days out of 7 to be arranged to include weekends between 8.00am and 6.00pm. (This will include University and Public Holidays on a rota basis) Flexibility will be required. Job share arrangements may be considered. 

Further details regarding the duties for the post can be found on the attached job role profile.

The University of Nottingham are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. We strive to provide a range of benefits and rewards, including leading fitness and health facilities, staff discounts and travel schemes. We also offer an excellent holiday allowance of 27 days plus additional university closure days and bank holidays.

Please quote ref. NHE/359824

Informal enquiries may be addressed to David Butler, email dave.butler@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

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