Customer Engagement Coordinator

About The Role

Egrove Park, Kennington and Park End Street, Oxford

Grade 5: £31,459 - £36,616 per annum including the Oxford University Weighting of £1,500 per annum

Fixed-term (to 15 February 2026), full time

As a Customer Engagement Coordinator, you will play a crucial role in ensuring a seamless experience for participants in our Executive Education programmes. Working closely with the Sales team, you will manage a variety of administrative tasks that are essential to participant attendance and satisfaction. Your responsibilities will range from scheduling interviews, processing applications and preparing visa letters to maintaining accurate records in our Salesforce CRM system. This is a client-facing role that requires a professional and personable approach, with regular communication via email, telephone and video calls.

Key responsibilities:

• Provide comprehensive administrative support to applicants and participants across a range of Executive Education programmes.
• Coordinate and schedule interviews for applicants with the relevant team members.
• Ensure the timely processing of accepted applications, including issuing acceptance notifications, preparing visa letters and managing payment details.
• Support the Sales team by scoring incoming leads to assess programme suitability.
• Accurately enter and maintain prospect details in Salesforce CRM, ensuring high standards of customer service.

You will have a strong customer service focus and excellent interpersonal skills, with the ability to build and maintain relationships. You must also possess exceptional written and oral communication skills, including experience in marketing, editing and telephone sales.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK.

Further information on this role can be found in the job description.

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is 12 noon 3 December 2024. Interviews will likely be held 9 December 2024.

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