Deputy Director Service Operations

Full time, 5-year fixed term appointment

Provide leadership, direction, and delivery management of high-quality ICT services across a broad range of information and digital solutions for Charles Darwin University (CDU)

About the Position

As the Deputy Director Service Operations, you will oversee the tactical Service Operations (ITIL RUN) function at the University, ensuring effective ICT management of networking, infrastructure, enterprise systems, student systems and corporate systems teams, through close collaboration with incident, problem, change specialists from the IT Compliance group. In addition, the Service Support portfolio will drive event management processes, whilst Service Ops drives enhancing integration and collaboration across Digital Technology Services (DTS).

You will lead a diverse teams of technology specialists to maintain a reliable, high-availability 24/7 environment that supports and strengthens the University’s technology services.

Providing strategic support to the Chief Information & Digital Officer (CIDO) with hands on management and expert guidance on Service Operations delivery, technology development, and ITIL/ITSM improvements within the cross functional, bi-modal DTS structure.

About You

To be successful, you will require:

• Bachelor’s or master’s degree in computer science, information systems, business administration or related field, or equivalent work experience.
• Exceptional management and leadership skills with proven ability to strategically manage and tactically execute operational oversight of complex ecosystems whilst providing authoritative technical and policy advice at the highest levels.
• Solid knowledge of IT infrastructure, systems, ITIL 3 and 4 practices, with experience in project management methodologies and blended cloud/private infrastructure models.
• Proven ability to inspire and lead large, cross-functional ITIL Service Operations teams in a 24/7 high availability environment, fostering high performance, on-time delivery, and budget compliance.
• Exceptional planning, analytical, and problem-solving skills, with a track record of innovative solutions in high-demand environments.
• Outstanding communication and interpersonal skills, adept at negotiation, consensus-building, and conveying expert advice to both technical and non-technical stakeholders.
• Extensive experience in adopting industry-leading practices and technologies, enhancing IT operations and scalability in line with organisational goals, demonstrating a track record of continuous improvement.
• Strong relationship-building abilities, demonstrating values-based leadership to build a high performing, adaptable team culture.
• Understanding of the higher education sector, with empathy for its research and education priorities and familiarity with university structures.
• Ability to thrive in a fast-paced, demanding and dynamic environment and adapt to changing business needs.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply

All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position, please get in touch with Andrew Tully via email  jenny.harker@cdu.edu.au (Coordinator to the CIDO), who will schedule an informal chat.   

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 7154 or email peopleservices@cdu.edu.au.

Diversity and Inclusion

At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.  

Applications Open: Friday 15^th November 2024

Applications Close: Friday 13^th December 2024