Programme & Admin Support Assistant

Are you experienced in producing high quality administrative documentation with a track record in a customer facing role?  If so, this may be the ideal role for you.

Each day this role will play a key part in a range of general administrative duties to ensure that Lifelong Learning adheres to policies, processes and procedures of the University, Quality Assurance (QA), Code of Practice and external regulatory bodies such as Office for Standards in Education, Children's Services and Skills (Ofsted) and Education and Skills Funding Agency (ESFA). This role requires liaison with other departments and Divisions across the University and outside organisations and employers as necessary to complete programme and administration co-ordination activities.

As Programmes and Administration Support Assistant you can expect to be involved in:

• Undertaking several general administrative duties to ensure that Lifelong Learning adheres to policies, processes and procedures of the University, Quality Assurance (QA), Ofsted, ESFA and Code of Practice. 
• Updating Lifelong Learning student data bases, reporting and CRM (or similar) systems, ensuring the information is current and up to date and complies with GDPR, ensuring updates to the system and implemented when necessary and information cascaded to relevant staff.
• Contribute to the co-ordination of the annual timetabling process for academic staff to facilitate the smooth running of the taught modules. Including liaising with the Timetabling Office to ensure that ongoing additional requirements and issues are met

What will you bring to the role?

• Educated to GCSE standard with English and Maths at grade 4/C or above, or equivalent
• Previous clerical or administrative experience in a customer-facing role 
• Excellent oral and written communication skills, giving the post-holder the ability to deal confidently with a range of people at all levels (A, I, T)

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1012-24.

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

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