Accommodation Manager

About this role

UWE Bristol are looking for a new Accommodation Manager to join the Accommodation Services team. The position is a Monday – Friday working pattern.

The team provide a professional property management service to University owned Accommodation across our Frenchay and Glenside Campuses.  As an Accommodation Manager you will be responsible for the day to day management of an assigned portfolio of accommodation.  The team provide support to students that live in University Accommodation, enabling them to feel a sense of belonging to the UWE Bristol community. We understand the part students play and model healthy and inclusive behaviours.  

The role is varied and part of your remit will also involve liaising with key staff to get the best support for students by working with colleagues across the University.  The emphasis is on the wellbeing, safety and satisfaction of residents and the management of the properties and facilities provided, to standards demanded by legislation, good practice and by the customer. 

About us

It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience.  

Accommodation Services provide a home to over 5700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.   

 About you

You will have excellent people skills, able to deal with difficult situations calmly in the moment.  You will need to prioritise your workload, offering excellent customer service, whilst balancing the needs of your whole portfolio of students/accommodation. You will be able to communicate effectively to students, guests, parents, guardians and other stakeholders in the moment both formally and informally. 

Knowledge of IT systems or complex databases as an end user would be advantageous. Skills or an interest in buildings, property management or property legislation would be valuable. 

You will need to have excellent networking and influencing skills to establish positive working relationships across the campus.  You will be passionate about people and proving the best service for your customers. 

The hours for this post are non-standard so flexibility will be required.  The current vacancy is offered on a permanent basis. The working week will be 37 hours per week, working Monday-Friday, with one shift per week working until 19:00 as part of a rota with others, likely to be a Friday to be confirmed on appointment.

This post is based at our lively Frenchay campus. 

Further information

If you would like to speak to us to find out more about this role please contact Michael John on 0117 328 6223 or email: michaeljohn@uwe.ac.uk

Interviews are scheduled to take place at our Frenchay Campus.

This is a full-time, permanent post, working 37 hours per week.  This post is available on a job share basis for applicants wishing to work part time.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time  

This post requires basic DBS clearance.

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