Business Systems Support Analyst

IT Services ensures the University of Oxford has the robust, reliable, and high-performing IT facilities we require to support the distinctive needs of those engaged in teaching, learning, and research. 

System Support Analysts provide a vital contact point for users throughout the Collegiate University for key Business Service applications and work within Resolver Teams. 

What We Offer

As an employer, we care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• Flexible hybrid working model
• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work. 

About the Role

• You will take ownership of support incidents for a small number of business systems, carrying out the analysis and testing necessary to identify solutions or system enhancements.
• As the key point of contact, you will build strong relationships with our colleagues within Research Services who are the Process and Business Owners of the Research Administration Systems, as well as colleagues within The Card Office, and the Bodleian Library Admissions Office who are responsible for the production of membership cards for staff, students, and visitors.
• This is a new post and although it is initially advertised as a 2 year fixed term post, it is anticipated that this will become a permanent post once the project phase is completed. 

About You

• You will need experience of implementing and supporting systems software, ideally in acomplex and diverse organisation.
• You will have excellent written and verbal communication skills, including the ability to relate effectively to users at all levels of seniority.
• Strong analysis and problem-solving skills are also essential.

A detailed job description is available. We would welcome applications from candidates who might not yet meet all the criteria, but who can demonstrate the ability to develop the required skills. 

Application Process

You will be required to upload a supporting statement, CV and the details of two referees as part of your online application. 

The closing date for applications is 12 noon on Friday 29 November. 

Interviews will take place on the week commencing 09 December and will be face to face in Central Oxford.

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