IT Infrastructure Engineer - End User Systems

Are you ready to make a significant impact on the IT infrastructure at one of the UK's leading educational institutions? We are seeking an IT Infrastructure Engineer – End User Systems to join our team at Birkbeck, University of London.

In this pivotal role, you will ensure the availability and optimisation of critical infrastructure systems, supporting the University's teaching, research, and administrative functions.

As an IT Infrastructure Engineer, you will have responsibility for:

• The design, development, administration and support of complex IT infrastructure systems, including Linux and Windows virtual server administration
• Server host and storage management
• Messaging and associated services, Active Directory and Azure AD within an M365 environment, Cloud services (AWS), scripting and automations
• System security and 3rd line troubleshooting across all the associated infrastructure used by all staff and students at the University
• Collaborate with IT Services to resolve escalated issues and improve team efficiency.

The ideal IT Infrastructure Engineer, will have:

• Extensive experience with Windows 11 desktop configurations and VMWare technologies
• Strong understanding of Windows security standards and Active Directory
• Proficiency in scripting and automation tools like PowerShell
• Excellent troubleshooting skills and a customer-focused approach
• Experience in training and mentoring junior staff.

You will report to the Infrastructure Manager as well as indirectly to the Infrastructure Architect. Whilst this is a technical role, there will be engagement with customers, and customer service and quality management are essential to the successful delivery of this role.

If you have experience as IT Support Engineer, Systems Administrator, Desktop Support Engineer, Network Engineer, or Infrastructure Specialist, this position could be the perfect fit for you and we would love to hear from you. Apply now to join our team.

Salary and benefits:

£43,265 to £49,394 per annum, (rising to £43,636 - £49,683 from March 2025), Grade 7 of the College's London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.

Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Bloomsbury, Euston, London.

Contract:

Open-ended, permanent contract. Full-time (35 hours a week). Hybrid/flexibility offered. Please submit a CV and covering statement for consideration. Closing date: Wednesday 27 November 2024, interview date: Monday 9 December 2024.

Enquiries:

If you would like to know more about the role, please contact Andre Zelenka, Head of IS Operations, at a.zelenka@bbk.ac.uk.

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes

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