Credit Controller

About the role

We are looking for a Credit Controller to join the Credit Control team at Imperial College. You will be responsible for the timely and effective collection of Imperial College debts relating to Tuition, Research, Commercial and other areas of income. The maintenance of the associated ledger within the College financial system and ensuring that accurate notes are up-to-date on the ledger and strong relationships are maintained with clients.

What you would be doing

• Liaising with departments, including Research Services, Registry and Donations, to gather the necessary information and paperwork to support the collection of outstanding
• Dealing directly with commercial entities and/or individuals, negotiating payment of outstanding transactions and agreeing the deferral of
• Recovering late payment fees or charges if applicable or reviewing mitigating circumstances for the waiver of charges
• Adhering to the credit collection timetable and ensuring that all customers have been contacted either by letter/ Email or telephone to recover payment and that the system is updated with accurate and timely notes for a detailed account history
• Recommending the use of specialist collection agencies or solicitors for debts outstanding beyond the agreed timetable for payment, ensuring that we have the necessary paperwork to support our claim if legal action is taken

What we are looking for

• Previous experience within Credit Control
• Previous experience of Oracle Financials is desirable
• Use of Core finance packages
• Diplomatic manner for negotiating face to face with customers and colleagues at all levels
• Strong telephone technique for the recovery of outstanding debts and resolution of invoice queries
• Good administration Skills, including MS Word will be required to produce ad-hoc debt recovery and query resolution letters
• Good MS Excel to produce spreadsheets for the reconciliation of reports and accounts and to update additional debtors information outside of the main accounting package
• Excellent communication skills to be able to deal in person with customers and colleagues or via the telephone or in written communication
• Methodical and analytical approach to the reconciliation of student accounts

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanit
• Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes)
• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
• Interest-free season ticket loan schemes for travel
• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

Further information

Full details about this role can be found on the Job Description.

This is a full time and 2 year fixed term contract role and you will be based in the White City campus.

For queries about this role please contact Roy Ortiz Gamboa: r.ortiz@imperial.ac.uk

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: Employee Benefits Booklet.pdf
• download: Job Description.pdf

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