Student Services Adviser

Derby College Group (DCG) are recruiting a new Student Services Advisor to join our Student Services team based at our iconic Broomfield Hall Campus, and supporting our other campuses as required. DCG supports 13,000 students studying full-time, part-time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education.  The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG. If you would like to visit the site before applying, please reach out to us at hrrecruitment@derby-college.ac.uk.

The Opportunity

The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). Within this role you’ll be a pivotal member of the Student Services team providing this important support to students in person, via telephone or email. You’ll be part of a strong flexible customer focussed team who are dedicated to supporting our students through their journey with us.

About you

To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data Protection and GDPR compliance and have your NVQ level 3 in Advice and Guidance or be willing to work towards this with support from us.

The Benefits

• Salary of £22,438 per annum
• 20 days holiday plus 8 bank holidays and 6 closure days where these occur
• Membership of the Local Government Pension Scheme with a 20.5% employer contribution
• Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
• TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for FREE with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI our onsite salon at the Roundhouse
• Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
• Continuous development and progression opportunities
• Free eye tests with Specsavers
• Employee Assistance Programme
• Cycle to Work Scheme

Diversity, Inclusion and Belonging

We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process. 

Safeguarding statement

DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check.  An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.

If you require visa sponsorship

Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Recruitment Agencies - We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.

Job Description