Customer Services Manager

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 40,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

Senate House Library

Senate House Library is the central library for the University of London and the School of Advanced Study. We are one of the UK's largest academic libraries for arts, humanities & social sciences and are home to many unique and distinctive special collections in the heart of London’s student and research community.

The Role

The successful candidate will lead our Customer Services team, including enquiry and membership services, document supply, accessibility services and the Special Collections Reading Room. You will be joining us at an exciting time with many positive changes planned for our spaces and services.

There will be plenty of opportunities for the successful candidate to participate in and lead projects relating to these changes. The postholder will also be part of the SHL Management Team and therefore contribute meaningfully to strategic decision making.

It’s an excellent opportunity for someone is looking to build upon their existing management or supervisory skills and to develop their leadership skills in order to make a real difference to a library’s services!

For an informal discussion about the role please feel free to contact Pete Williams, Deputy Librarian.

Further Information

To be considered for this opportunity, please submit your application by clicking ‘apply for job’ at the bottom of this page before the closing date at midnight on Sunday 24th November 2024. 

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description. 

Pursuing excellence in education and equal opportunities.

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