Student Hub Implementation Manager

Contract Duration: 12 months

Introduction to YSJ University

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The University is excited to be launching our new Student Hub, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate, and will be a focal point for students at our York and London campuses.

The role

This leadership role will work closely with the Academic Registrar and colleagues from across the University to launch the Student Hub; focussing on recruiting and developing the team, process mapping and working with partners to develop the new CRM system.

Creating exemplary customer service and ensuring processes are in place to allow for effective resolution of student issues will be key to the role.

Required skills and experience

The successful candidate must have:

• Experience of leading professional support teams in a complex organisation
• Experience of developing and delivering process change
• Experience of working in a customer service environment
• Excellent communication skills
• Experience of working with customer relationship management systems
• Additional information

For informal candidate queries please contact:

Penni Robson, Academic Registrar – p.robson@yorksj.ac.uk

Interviews will take place on 10th or 11th December, 2024.

It is anticipated that the selection process will include a formal interview and 15 minute presentation.

Further details will be provided if you are shortlisted for interview.

We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

Application process support

We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate guidance which provides advice about completing the application process.

Advert information