Programme Manager

About Us

Faculty Education Services provides coordinated services for students, staff & partner providers, enabling the delivery of education through managing quality, programme, placement and assessment administration. We provide dedicated student support that prioritises the student experience to facilitate student success.

The role forms part of the Programme Placement & Assessment Team within Faculty Education Services, providing professional, high-quality service provision in the support of Bioscience education. The Assessment team supports students and academic staff in the delivery and management of the assessment cycle across a large suite of Undergraduate and Postgraduate programmes. 

About the role

This is an exciting opportunity to work as a Programme Manager of a busy and vibrant team within FoLSM. The post holder will manage an assessment team, delivering a high quality comprehensive and professional service that meets agreed standards and expectations, managing staff performance, articulating the department vision, prioritising to meet deadlines, allocating tasks and assisting in the setting of the standards of service.

The role reports to the Head of Assessment Management and has line management responsibility for members of the Assessment team, ensuring support and development, alongside compliance, productivity and excellent service delivery.  

As part of the Bioscience leadership team the post holder will work with colleagues, striving to constantly improve the student experience and positively deliver new initiatives to improve processes. The post holder will be expected to adopt a flexible approach, working at an operational level and contributing to the development of policy and procedures, regularly working with the other Programme Managers, Head of Service and other members of the Faculty Education Services and wider University teams.

With their Programme Manager colleague, the post holder will lead the team overseeing assessment for a range of programmes, modules and Assessment Sub-Boards, including managing the administration of mitigating circumstances, delivery of exams, mark collation and marksheet production, setting up systems for coursework submission, delivery of poster days and prize allocation, supporting processes for appeals and misconduct cases. The post holder also has a key role in ensuring systems, processes and data management are accurate, compliant and auditable.  They will also devise, implement, develop and review processes to deliver Faculty, School and university strategies for student administration.  

This is a full time post (35 Hours per week), and you will be offered an indefinite contract

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Ability to organise workload and plan effectively to deliver objectives and excellent service provision
• Excellent communication skills; demonstrable ability to present information and communicate clearly, accurately and concisely to diverse audiences
• Excellent attention to detail with methodical, exacting standards of written and numerical accuracy
• Ability to organise, delegate and plan effectively across competing priorities
• Able to manage and motivate a successful team; delivering objectives, managing performance whilst enabling development and succession planning, and manage change
• Excellent leadership skills with the ability to work collaboratively
• Ability to form professional networks and contribute positively to implementing change
• Able to negotiate and influence across organisational boundaries to deliver a timely positive outcome diplomatically

Desirable criteria

• Excellent IT skills with experience of databases and reporting
• Previous experience of administration in a Higher Education environment

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