Student Experience Manager

Salary: Full time starting salary is normally in the range £35,880 to £45,163, with potential progression once in post to £47,874. Grade 7

Travel may be required for this role.

Working closely with the Head of Education Support and Deputy Director of Education (Quality and Student Enhancement), the post holder will perform a critical role in supporting and underpinning the educational activity of the College helping to develop the strategic direction of Student Experience. It is important to the College that its students have a positive experience at each step of their University career and therefore the post holder is responsible for providing authoritative advice, guidance and leadership around improving the student experience and ensuring that students are appropriately supported throughout their journey to graduation and beyond. They will also be required to provide the first point of contact for a broad range of issues associated with student transition, progression, and retention. 

The post holder will have an understanding of university policy and strategy and will contribute to short and medium-term College wide projects that highlight challenges with existing processes and systems, recommending solutions, and ensuring that agreed developments are implemented. The post holder will also oversee and support the implementation of School Education Plans. In addition, the post holder will be expected to provide a distinctive and visible point of contact for students so that their support can be maximised and a sense of belonging can be created, and good practice shared across the College. This is a busy and varied role, and the post holder should be a motivated self-starter, capable of working independently and committed to working collaboratively with a range of colleagues across the Schools, College and University. 

Main Duties

Professional Services Leadership:

• Work in collaboration with the Wellbeing Manager to ensure that both services are operating efficiently and effectively. To deputise for their counterpart in their absence.
• To take overall responsibility for the delivery of efficient and effective professional services in Student Experience.
• Create a motivating environment where staff are challenged, developed, encouraged, and supported to achieve outstanding results.
• To lead and manage a team of professional services staff working closely with appropriate staff in the College Hub, other Heads of Operations in the College and across the University.

Person Specification

• Educated to degree level or equivalent experience.
• Understanding of the external environmental factors Experience of managing Professional Services staff and ability to motivate, generate enthusiasm and engender confidence. 
• Excellent IT skills, including relevant experience of Microsoft office packages/case and enquiry management systems. 
• An ability to work under pressure, manage competing priorities, work to tight deadlines and demonstrate personal judgement and resourcefulness. 
• Knowledge and significant experience in Student Experience and Wellbeing, managing multiple complex projects and implementing and managing change 

Informal enquires can be made to Susan Davies, email: s.davies.6@bham.ac.uk 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: Monday 25^th November 2024

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