Student & Academic Support Officer

• Contract Type: Permanent; full time and part-time positions available.
• Location: Tower Hill & Aldgate Campus, London

Who we are:

London College of Contemporary Arts (LCCA) is a dedicated institution specialising in business management, creative business and leadership & management programmes, where we foster the entrepreneurial spirit in our students!

With LCCA’s pedagogic approach to experiential blended learning, coupled with our broad network of industry connections and aided by our association with University of the Creative Arts (UCA) including, various well-established industry brands, we empower our students get a real-world learning experience by working within the business world or creative industries and shaping a career in the sector.

At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs. 

LCCA courses are unique in that, they may be taught across the week (in the day); in two evenings in the week and at the weekend and follow a blended learning approach. We currently have full-time and part-time, evenings and weekend-only opportunities available that can be discussed at the interview to match against your preference and lifestyle!

What we offer our colleagues:

• A flexible working model – we encourage and promote flexible working to aid productivity and a healthy work-life balance.
• My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• We support and promote our colleagues in achieving various academic and CPD opportunities via PGCert HE and Advanced HE fellowships.
• Training & Development opportunities on offer – this ranges from digital badges, in-house workshops, seminars hosted by world renowned subject matter experts.
• Networking opportunities: Build connections with industry experts, attend conferences, and ample opportunities to step-out in the real world and collaborate.
• A great Refer-A-Friend (RAF) scheme in operation.
• Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.
• Eye Care Vouchers.
• Various benefits on offer from the being part of Global University System (GUS) education network.

LCCA is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values­ – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

The Role

This role forms the first and last point of contact for all students studying at LCCA. The role holder will work collaboratively with other student and academic support officers as a team to provide basic advice and referral to students. This position shall be the first point of contact for individual students and be responsible for the provision of day-to-day enquiry handling for the relevant courses, offering advice and support at the front desk. The student and academic support officer ultimately act as a referral point, to provide students with support, guidance, information, and impartial confidential advice. This role is a part of LCCA student and academic support department, which manages all the student enquiries for LCCA and other ad-hoc tasks and mini-projects.

We operate across 7-days a week, including weekends and we’ll be having a new campus going ‘live’ soon. As such, we presently have a range of shift patterns, permanent part-time and full-time opportunities available.

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We do not provide visa sponsorships.

It’s quick and easy to apply for a role at LCCA. Just click on the ‘Apply’ button above.

All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at LCCA and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

LCCA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.